Cie Luxe Brands, LLC, is the exclusive North American distributor for Rilastil. As such, please be advised that your credit card statement will reflect Cie Luxe Brands, LLC, for purchases made on www.rilastil-usa.net.Every item sold on www.rilastil-usa.net is unconditionally guaranteed. If you are not satisfied with a purchase please send it back to us within 14 days accompanied by a Cie Luxe Brands Phone/Web Receipt. You may return merchandise purchased by Phone/Web through the mail for a replacement or refund. To make a return by mail, please contact Customer Service to obtain a Return Authorization (RA). You may contact us by phone at (760) 827-1400, Mon-Fri 9:00 a.m. - 5:00 p.m. PST, or email us at: firstname.lastname@example.org.
For returns and exchanges:
•Please enclose a copy of the invoice with instructions on how to handle the return.
•Let us know if you would like a replacement or credit.
•Include a daytime phone number where we can contact you.
Rilastil products not purchased from www.rilastil.com website must process returns and exchanges at the original point of purchase.
If you should need further information regarding the return or exchange of any Rilastil products, please do not hesitate to contact us and it will be our pleasure to assist you however we can.